Zoho CRM has a new advantage over alternatives. It now allows to network, prospect and build relationships inside the system. With LinkedIn’s Sales Navigator for Zoho CRM you can view all of your prospect’s professional information from your CRM window - no more switching between tabs. The integration allows Zoho CRM users to directly find information about their prospects—like their profile details, company information, and recent activity updates—on LinkedIn, without having to leave their CRM.
Google launched a new service that helps businesses more effectively manage their internal recruiting process - Google Hire. Like other alternatives, it offers businesses a cohesive applicant tracking service that’s deeply integrated with G Suite to make it easier for businesses to communicate with their candidates and track their progress through the interview process. Earlier this year, Google launches its Google for Jobs initiative and its job search feature in Google Search to help job seekers find the right job for them. Now it’s launching this new tool to help businesses manage their candidates. The missing piece here is giving businesses tools for managing job posting — and maybe posting them directly to Google’s new jobs widget in Search. As the company pointed out when it launched its AI-powered job search engine, though, it has no interest in doing this and is instead partnering with major online job boards.
Zoho Desk, the service that helps customer service teams take advantage of context to improve the quality of their support, is adding more tools to take on alternatives. The new Compact Mode brings you all the functionality of the classic ticket list, but shows you nearly twice the number of tickets without navigating to a second screen. Another new feature - Ticket Peek is a lightweight response screen for agents to respond to tickets quickly. When agents ‘peek’ into a ticket, they can see all of the interactions within that ticket, as well as all of the ticket’s properties and applicable solutions. Besides, agents can now use Snippets - pre-written phrases that can be invoked in a response by hitting the Tab key.
Web hosting and domain registration business GoDaddy is making some moves to reorganize its business. It will sell its European PlusServer business to London-based private equity firm BC Partners for $456 million. Besides GoDaddy is shutting down Cloud Servers, a business it launched only last year as an AWS-style service for building, testing and scaling cloud solutions on GoDaddy’s infrastructure. Cloud Servers business was originally launched in March 2016. The idea was to tap into the recent vogue for cloud services, capturing new business from existing customers who were considering or starting to make early moves into cloud-based apps and services, before they made the leap to AWS, Google, Microsoft or others alternatives in the space.
Dynamic Yield, which uses machine learning to help online marketers personalize customer experiences on their site, has added $9 million to its Series C, bringing it to a new total of $31 million. Like alternative solutions, Dynamic Yield’s tools gather data from multiple sources, including websites, mobile apps, email, and online ads, that are usually siloed, and uses it to automatically tailor the content that each customer sees based on information about their past purchases, browsing history, and geographical location. The company has established itself as a leading full-stack solution provider for online retailers, publishers, and vendors, for which personalization has become a crucial differentiator and predictor of success.
Messaging app Viber earlier this year made its first foray into shopping services with Instant Shopping, a feature that lets you search for items for sale via a keyboard when you have the messaging app open. Today, the company has acquired Chatter Commerce, the startup that helped build that feature. That's how Viber wants to catch up with alternatives. According to rumors, Amazon is building a consumer-focused messaging app. With Facebook also adding in more transactional features into Messenger — part of a huge expansion that has taken it beyond basic chat and into bots and other services — there is a clear trend among messaging apps to leverage engagement they already have with their users to drive their business in other ways.
Help desk service Freshdesk has acquired Joe Hukum, a startup out of India that offers a platform for businesses to build their own chatbots. Joe Hukum, formerly known as Speedy, was originally focused more on building its own personal assistant / concierge app to help people order goods and services before pivoting to present the service as a platform for building bots for other businesses. Joe Hukum’s knowledge tree coding has been built to automates sales, service and support workflows, and so the team from the startup will be building bots on top of existing Freshworks products to help it stand out over alternative services. The deal underscores the continuing interest in chatbots that we’re seeing from the world of customer support: companies are looking for more efficient and less expensive ways to provide basic information and help to their customers, and many have their sights set on chatbots as a viable solution, notwithstanding that a lot of what is being built right now still in its very early stages.
Google launched its new Backup and Sync app for both Mac and PC, which aims to help users more easily back up the files and photos on their computer. The utility is meant to replace the older Google Photos desktop app, as well as the Google Drive client applications. The new tool offers a simple user interface, where you’ll first sign into your Google account, then select the folders you want Google to continually back up to Google Drive. In addition to backing up files on your desktop computer, the new software also can be used to back up photos from USB-connected devices, like cameras, as well as SD cards. For business users Google is planning to release a new enterprise-focused solution called Drive File Stream, which will roll out to all G Suite users later this year.
Zoho introduced new service - Zoho Sign – a complete digital signature app for business, that enables to carry out the entire signing process from the cloud and seamlessly close deals in minutes. Zoho Sign integrates readily with other Zoho apps such as Zoho CRM and Writer and works with your daily apps, including Google Drive, Dropbox, Box, and OneDrive, making it easy to sign contracts anywhere and keep your deals moving forward. This new addition to the Zoho suite is perfect for large enterprises and SMEs and can be used across industries like finance, construction, manufacturing, real estate, and healthcare.
Box introduced a new developer tool Box Elements, pre-packaged application pieces designed to deliver Box functionality with a few lines of code. Eventually there will be three types of Elements: UI, app and services. Today, the company is launching the UI pieces, which include Content Uploader, which lets developers add drag and drop file capability into any application; Content Explorer, which lets developers insert Box file navigation in any application; Content Preview, which lets developers display any of 120 different file types inside an application including interactive video; and Content Picker, which enables developers to insert file picking capability inside an application. While none of these sound like earth-shattering capabilities, each one would require a fair amount of development time to build from scratch. What Box is offering here is the ability to implement them quickly with little or no content expertise required.