Alfresco, a provider of enterprise content management (ECM) and business process management (BPM) software, has announced the early availability of its platform as a managed service hosted on Amazon Web Services (AWS). As a result, users will be able to access the platform a single-tenant managed service hosted in an AWS Virtual Private Cloud (VPC). Alfresco is also making it easier to simplify cloud deployment for customers managing their own AWS infrastructure.
Google unveiled totally rebuilt version of its website builder for creating intranet - Google Sites. It's now deeply integrated with the rest of Google’s tools. You can easily insert documents from Google Docs, Slides, Sheets and the rest of the G Suite tools. It also directly integrates with Google Analytics. The new sites now also allows multiple users to collaboratively edit a site (using the same tech the company also uses in Google Docs). Admins can choose whether users are able to publish to the web or only able to make their pages available to users on their own domain. With this update, any pages you create in Sites will also automatically scale according to the screen size you are using — and its preview mode makes it easy to see what a site will look like on a phone, tablet and desktop. In order to make those sites look halfway professional, Google added six new themes to get you started.
Microsoft announced the general availability of Dynamics 365 - the cloud solution combining its ERP and CRM that will compete with Salesforce. It costs from $70/user/month and provides web interface and mobile app, or can be used inside the familiar Outlook apps. Microsoft has also built in a couple of intelligence features into the release designed specifically for sales and service personnel. First, there is Customer Insights, a stand-alone cloud service, which enables users to bring in a variety of internal and external data sources (like Facebook and Trip Advisor). The second piece is called Relationship Insights, which as the name suggests gives sales people information about the status of their customer relationships at any given moment. It’s built on the on the Cortana Intelligence Suite, which Microsoft introduced in 2015 and uses tools like sentiment analysis to check on the likelihood of the deal closing and the next best action to take. So, Microsoft has consolidated its artificial intelligence tools into a single, coherent division and just about every vendor - not just those selling CRM - is trying to build some level of intelligence into its products.
Microsoft rolled out a new tool for business owners using Office 365 and Outlook called Outlook Customer Manager, a lightweight CRM for companies that need to track their customer interactions and history, but aren’t yet ready for a more robust platform like Dynamics 365. The new tool lets businesses track tasks and deals in progress directly in Outlook, and will pop-up reminders aimed at helping them stay on top of their customer relationships. Once enabled, Outlook Customer Manager will automatically organize customer information, including emails, meetings, calls, notes, files, tasks, deals and deadlines. This information – which is collected from email, calendar and call log data – is presented in a timeline format next to the inbox. Users can associate certain tasks with a contact, company or deal, so they can interact with their customers in a more timely fashion. It’s also able to present lists of deals by stage, close dates, priority and amount.
Zoho Desk - is a new name for Zoho Support and it's not just rebranding, but the brand new customer support software that presents customer issues against the broader context of their prior activities and interactions. Agents respond better when they have contextually relevant information about their customers. Zoho Desk brings customer information from Zoho CRM right into the ticket. The system helps agents automatically prioritize support tickets based on customer interactions. Filter tickets based on criteria like due-time, status, or customer type. Team Feed saves the day when you need a little help from your friends. And you can use @mentions to bring another colleague into the conversation, or to hand off the ticket to the right person.
Mozilla introduced a new mobile web browser for iOS - Firefox Focus, that puts private browsing at the forefront of the user experience. The mobile browser by default blocks ad trackers, and erases your browsing history, including your passwords and cookies. The end result is a simplified browser that may load web pages more quickly, the company claims, given that ads and other web trackers can bog down pages and impact performance.
Google Docs, Sheets, Slides and Forms are getting support for creating custom, reusable templates that you can share with your co-workers. While you may not use templates much in your day-to-day G Suite life, this is a necessary feature for businesses. You don’t want to have to recreate your report or newsletter layout every time you start a new one, after all. For the most part then, the addition of template support in Google Docs is yet another example of Google trying to make its service more attractive to business users as it gets serious about the enterprise.
Website-creation service PageCloud has closed a $4 million Series A. PageCloud works like a CMS, runs in the cloud and includes powerful design editing tools to help users customize and build exactly the site they want. One of PageCloud’s most advanced features is the drag-and-drop function, which they have taken to a completely different level. So far, PageCloud has integrated with over 60 popular web widgets, including e-commerce, social, forums and galleries, added in-app domain purchasing and will soon be launching a branded Gmail service.
Popular task management service Todoist wants to help you reschedule your task and even out the work load using machine learning. There’s a new “Reschedule” button next to the overdue section. The service intelligently suggests new due dates for all these overdue tasks based on many different data points. It also works with unscheduled tasks. Todoist learns from you. For regular tasks, such as errands, Todoist remembers when you usually complete these tasks and assign them to the same day. You might also have a ton of upcoming tasks, so Todoist will make sure that all tasks are distributed evenly so that you can actually get stuff done. Todoist also knows when you stop working when you stop completing tasks. So the service won’t suggest to reschedule due tasks to today if it’s already late.