GoToAssist vs Zoho Assist


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GoToAssist
Citrix GoToAssist provides easy-to-use cloud-based solutions that enable organizations of all sizes to support customers, employees and technology. Built specifically for IT managers, consultants and managed service providers, GoToAssist offers 3 essential IT tools in one integrated platform: remote support, service desk management and IT monitoring. On another platform, GoToAssist Corporate offers a comprehensive solution that enables multi-agent support organizations to resolve their customers’ technical issues.
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Zoho Assist
Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe, as long as they are hooked to the internet, even through firewalls and proxies. Once your customer approves access, control the remote computer as if it were in front of you, provide fast support and impress, without leaving your seat. Moreover, with online remote support you save time and all that money involved in travel.
Comparing GoToAssist vs Zoho Assist is like comparing apples to oranges. Because your business is unique and nobody except you can decide, which is better for your company. But we can add some fun to your research and suggest some new comparison parameters.

Let's start with videos. We think that Zoho Assist has better video than GoToAssist



Ok, now let's compare the UI. Looks like Zoho Assist has more user-friendly interface than GoToAssist because it's bigger. At least on our screenshots


To compare the popularity of the solutions we counted how many alternatives people search for each of them on the Internet. And it turns out that Zoho Assist is more popular than GoToAssist

Now let's look at the recent activities of our competitors:

- Zoho Assist teams up with Spiceworks (in 2017)
- Zoho Assist enables iOS remote access (in 2017)
- Zoho Assist now allows to remotely connect to Android devices (in 2017)
- Zoho Assist unveiled new customer console and two-way screen sharing for Mac users (in 2015)
- Zoho Assist adds new features, becomes faster, unveils iPad app (in 2014)
- Citrix released GoToAssist Service Desk (in 2012)
- Zoho Assist - the new tool for remote support (in 2010)

Looks like Zoho Assist was recently more active than GoToAssist (at least in our news). We also found some news, in which GoToAssist and Zoho Assist meet head to head:

2017 - Zoho Assist teams up with Spiceworks to take on GoToAssist


Zoho Assist, a remote support and remote access offering from Zoho, has joined hands with Spiceworks, the world’s largest community of IT pros. Thus Spiceworks expanded the collection of free online tools available for sysadmins, network engineers, and technicians. Spiceworks also launched the free remote support tool, powered by Zoho Assist. It requires no sign-up or login. All it takes is a single click to start a remote support session and it requires no installation on your end. Your customers can join quickly by entering the session code. It connects securely over the internet with SSL and encryption and works over firewall and VPN. Thus Zoho Assist is now more affordable in comparison to GoToAssist

2014 - Zoho Assist adds new features, becomes faster, unveils iPad app to defeate GoToAssist



Zoho says that the new version of its remote support app Assist makes an IT technician’s job absolutely delight by making sessions strikingly faster and letting customers join in a jiffy. Besides it provides some new features: Revamped File Transfer window which enables you to simply drag and drop the files to have them sent to your customer. New HTML5 based Technician console in Mac and Linux, which runs entirely on browser and involves zero installation so that you can support more easily. ‘Help Me’ tab in your console to chat live with us, just in case you need any help. Zoho is also launching the iPad app for Zoho Assist that will help you respond to urgent requests, especially when you are traveling. Using the free iPad app, you can take control of the remote computer within seconds, instantly capture screenshots of the remote computer, switch between multiple monitors easily, invite fellow technicians for assistance.