Jira vs ServiceNow


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Jira
JIRA provides issue tracking and project tracking for software development teams to improve code quality and the speed of development. Combining a clean, fast interface for capturing and organising issues with customisable workflows, OpenSocial dashboards and a pluggable integration framework, JIRA is the perfect fit at the centre of your development team. JIRA free alternatives are: Trello, Todoist. If you are looking for open-source self-hosted JIRA alternatives pay attention to Redmine, Bugzilla, Trac
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ServiceNow
ServiceNow offers a portfolio of robust cloud-based products that automate and manage IT service relationships across the enterprise. Our products have the advantage of being built on a single cloud platform that consists of one user interface, one code base and one data model, delivering easy, automated upgrades. ServiceNow provides an intuitive and approachable user experience complete with expert services to accelerate time-to-value. ServiceNow free open-source alternatives are: osTicket, OTRS, Mantis
Comparing Jira vs ServiceNow is like comparing apples to oranges. Because your business is unique and nobody except you can decide, which is better for your company. But we can add some fun to your research and suggest some new comparison parameters.

Let's start with videos. We think that Jira has better video than ServiceNow



Ok, now let's compare the UI. Looks like ServiceNow has more user-friendly interface than Jira because it's bigger. At least on our screenshots


To compare the popularity of the solutions we counted how many alternatives people search for each of them on the Internet. And it turns out that Jira is more popular than ServiceNow

Now let's look at the recent activities of our competitors:

- Helpdesk provider ServiceNow bought a design firm (in 2017)
- JIRA gets Upwork integration (in 2016)
- ServiceNow adds more Enterprise features (in 2014)
- Atlassian launches JIRA and Confluence for large companies (in 2014)
- Jira 5 - bug-tracker goes social (in 2012)
- JIRA, Confluence available as SaaS services (in 2011)
- Atlassian Jira 4.0 brings OpenSocial to Enterprise (in 2009)

Looks like Jira was recently more active than ServiceNow (at least in our news). We also found some news, in which Jira and ServiceNow meet head to head:

2017 - Helpdesk provider ServiceNow bought a design firm to take on Jira


ServiceNow bought design firm Telepathy because it knows that offering enterprise-class functionality isn’t enough anymore to win over Jira. Your applications have to look good too. Companies can’t just deliver good functionality. They have to deliver it in a way that appeals to both IT from an administrative perspective and end users from a pure design and ease of use perspective. ServiceNow has purchased seven companies since 2013 prior to today’s announcement.