Logmein vs TeamViewer

2022. LogMeIn rebrands to GoTo



LogMeIn has changed its name to GoTo to simplify its product offerings in order to focuse specifically on small and medium-sized businesses, shifting away from targeting large enterprises. The name "GoTo" was derived from GoToMeeting, a company that LogMeIn acquired from Citrix in 2016, renowned for its videoconferencing and remote access software. As part of this rebranding, GoTo will primarily concentrate on two core products: Connect, a unified communications as a service (UCaaS) solution, and Resolve, an IT management and support tool. This strategic move allows for a streamlined product line, enabling easier evaluation for SMB customers and simplifying the sales process for resellers.


2019. LogMeIn is bought by investment fund for $4.3B



LogMeIn has reached an agreement to be acquired for $4.3 billion by affiliates of Francisco Partners and Evergreen Coast Capital Corporation. Bill Wagner, the president and CEO of LogMeIn, expresses optimism about the partnership with Francisco and Evergreen, foreseeing beneficial outcomes for the company in the future. The private equity firms will acquire a diverse portfolio of products, which includes unified communications and collaboration (UCC) solutions. In addition to LogMeIn's renowned remote desktop software, the company also owns other notable software such as Jive for social collaboration, GoToMeeting for web and video conferencing, and LastPass for password management services.


2018. LogMeIn acquired Jive Communications



LogMeIn, a renowned company providing conferencing services like GoToMeeting and join.me, as well as authentication and other online services for businesses and individuals, has announced its acquisition of Jive Communications for $342 million. It's important to note that Jive Communications should not be confused with Jive Software, which is a competitor to Slack. Jive Communications is a startup based in Utah, primarily focusing on enterprise VoIP, particularly hosted VoIP. With 20,000 customers globally, Jive Communications brings a range of unified communications services to the table, complementing and expanding on LogMeIn's existing collaboration products.


2017. LogMeIn acquires chatbot and AI startup Nanorep



LogMeIn, a company renowned for its remote access app, has made an acquisition of Nanorep, a startup specializing in chatbot development and AI-based tools that facilitate navigation through self-service applications. The acquisition was completed for a sum of $45 million. Nanorep's platform essentially aids in anticipating customer intentions while they navigate websites, particularly in situations such as technical support or searches. By doing so, it effectively reduces the number of steps required to achieve their desired outcome. As LogMeIn also recently launched its alternative CRM solution, Bold360, the integration of Nanorep's technology into Bold360 is expected to proceed alongside the continuation of Nanorep's existing business operations.


2016. Citrix sold GoToMeeting to LogMeIn



LogMeIn and Citrix's GoTo collaboration spin-off are set to merge in a $1.8 billion deal. This development follows Citrix's announcement 10 months ago about its intention to spin off the GoTo division, which focuses on collaboration, in order to refocus on its core virtualization business. Through this merger, LogMeIn and GoTo will significantly enhance their competitive position. The companies have plans to establish a stronger management team, align their go-to-market strategies, and consolidate their product lines into a unified portfolio. It is expected that the combined vendor will streamline its value proposition by eliminating redundant features and tools, potentially including GoToMyPC, which competes with LogMeIn's flagship remote desktop tool, and LogMeIn's join.me online meeting software.


2015. LogMeIn acquired whiteboard app Zamurai



LogMeIn has acquired Zamurai, a popular whiteboard app for the iPad, with the intention of expanding the capabilities of its online collaboration and meeting app join.me. Although Zamurai is currently available on the app store and has received recognition in the productivity app category, its future availability may be limited. LogMeIn plans to phase out the Zamurai name and integrate its technology into new versions of join.me's apps for the iPhone, iPad, and Apple Watch. Moving forward, the integrated technology will be exclusively offered through join.me. Existing Zamurai users will be provided with a migration path, allowing them to seamlessly transition to join.me. In addition to its whiteboarding functionality, Zamurai was actively developing real-time visual collaboration technologies. With the entire Zamurai team joining LogMeIn, this acquisition suggests potential future enhancements for join.me.


2014. TeamViewer 10 adds video calls and other new features


Remote support service TeamViewer has launched version 10, which introduces significant performance enhancements, a redesigned user interface, and a range of new features. With this update, you now have the ability to connect with your colleagues using high-quality video and VoIP communication, eliminating the need to initiate a formal meeting. Additionally, you can engage in multi-party conversations simultaneously, and seamlessly share your screen whenever necessary. Furthermore, TeamViewer 10 offers a comprehensive chat history for all your conversations, ensuring that your chats are securely encrypted end-to-end. Administrators can now enforce setting policies, distribute them, and effortlessly manage them through the Management Console. Any modifications made to these policies will be automatically applied to all installations.


2014. LogMeIn acquires Meldium to improve remote control security



LogMeIn, a leading provider of remote PC management solutions, has announced its acquisition of Meldium, a startup known for its advanced password management and single sign-on capabilities. Meldium's primary objective is to simplify the process of granting and revoking access to business applications and data, thereby streamlining operations for companies that employ interns, freelancers, or contract employees. Meldium offers an appealing feature that allows administrators to disable or delete corporate accounts for an individual without affecting their personal accounts. LogMeIn intends to integrate Meldium's technology into its existing suite of solutions, which includes Join Me, AppGuru, LogMeIn Central, and LogMeIn Rescue. While Meldium faces competition from companies like Okta and even Microsoft in certain cases, its acquisition by LogMeIn strengthens the position of both entities in the market.


2014. TeamViewer integrated with Spiceworks



The remote support tool, TeamViewer, has now been integrated with the IT Help Desk service provided by Spiceworks, an IT community platform. This integration allows users, specifically support agents, to create and join support sessions directly from the Spiceworks help desk. Customers can effortlessly connect with a simple click. The TeamViewer Management Console and TeamViewer client provide an overview of the ongoing Spiceworks sessions. Additionally, connection reports are now included within the corresponding ticket for easy reference. Spiceworks, which boasts a user base of over 5 million IT professionals, serves as a platform for connecting, managing technology environments, and staying updated on the latest technology products and services.


2013. TeamViewer allows to remotely support mobile users


TeamViewer is widely recognized as one of the most popular remote support applications. It enables support agents to remotely connect to a customer's computer and resolve any issues they may be facing. However, with the increasing use of smartphones and tablets by both customers and employees, there is a growing demand for remote support on these devices as well. To bridge this gap, TeamViewer has recently launched the TeamViewer QuickSupport app for iOS and Android. This app allows support agents to remotely control mobile devices. It is important to note that, while the app offers full remote control capabilities for Android devices, the same level of control is not available for iPhones. When supporting an iPhone user, the support agent can only communicate via chat, transfer files, configure iOS settings (such as email and Wi-Fi), view the dashboard and screenshots (which the user needs to provide). Nevertheless, for Android devices, the support agent can take complete control directly from their computer screen.