ServiceNow vs SharePoint


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ServiceNow
ServiceNow offers a portfolio of robust cloud-based products that automate and manage IT service relationships across the enterprise. Our products have the advantage of being built on a single cloud platform that consists of one user interface, one code base and one data model, delivering easy, automated upgrades. ServiceNow provides an intuitive and approachable user experience complete with expert services to accelerate time-to-value. ServiceNow free open-source alternatives are: osTicket, OTRS, Mantis
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SharePoint
SharePoint's multi-purpose platform allows for managing and provisioning of intranet portals, extranets and websites, document management and file management, collaboration spaces, social networking tools, enterprise search, business intelligence tooling, process/information integration, and third-party developed solutions. SharePoint can also be used as a web application development platform. SharePoint alternatives for small business are: Office 365, Box, G Suite, Zoho. There are also free open-source alternatives to Sharepoint - Alfresco, Nuxeo, Liferay Portal.
Comparing ServiceNow vs SharePoint is like comparing apples to oranges. Because your business is unique and nobody except you can decide, which is better for your company. But we can add some fun to your research and suggest some new comparison parameters.

Let's start with videos. We think that SharePoint has better video than ServiceNow



Ok, now let's compare the UI. Looks like SharePoint has more user-friendly interface than ServiceNow because it's bigger. At least on our screenshots


To compare the popularity of the solutions we counted how many alternatives people search for each of them on the Internet. And it turns out that SharePoint is more popular than ServiceNow

Now let's look at the recent activities of our competitors:

- Helpdesk provider ServiceNow bought a design firm (in 2017)
- SharePoint 2016 finally added SharePoint Framework Support (in 2017)
- SharePoint Framework is generally available (in 2017)
- Microsoft connects SharePoint Team Sites to Office 365 Groups (in 2016)
- Microsoft released SharePoint for Android (in 2016)
- Microsoft brings SharePoint to iOS (in 2016)
- SharePoint adds new document libraries (in 2016)
- ServiceNow adds more Enterprise features (in 2014)
- IBM kills Lotus. Microsoft kills SharePoint (in 2013)
- SharePoint 2013 will integrate Yammer, provide platform around the online version (in 2012)

Looks like SharePoint was recently more active than ServiceNow (at least in our news). We also found some news, in which ServiceNow and SharePoint meet head to head:

2014 - ServiceNow adds more Enterprise features to compete with SharePoint


ServiceNow, the cloud IT service management provider, launched a suite of new products and features devoted to large companies. The new features include enhanced custom application creation experience, new service automation products, executive decision-making visualization tools and a more intuitive user experience. In particular, the new product Facilities Services Automation displays incidents at company facilities on floor-plan visualizations, and allows facilities managers to track building configurations to tackle issues from security to waste disposal. Service Creator, another new feature, allows nontechnical people to build simple applications. Another visualization project, CIO Roadmap, offers timeline visualization features displaying prioritized investment decisions across business functions. The new capabilities are built on the ServiceNow platform and leverage the common data model shared across the company’s portfolio.

2012 - Microsoft SharePoint adds Firefox and Chrome support to keep up competition with ServiceNow


Recently we noted that for a long time there is no news about the progress of the enterprise software superstar - intranet system Microsoft SharePoint. And today the news appeared: SharePoint 2010 finally adds full support for the third-party browsers: Firefox, Chrome, and partial support for Apple Safari. Developers say that the limitations of these browsers didn't allowed to use all the bells and whistles of the SharePoint interface before. Wow! That's a really huge achievement of SharePoint developers. There is still no word about support of mobile platforms (except Windows Phone). But there is a word about social features. Jared Spataro, Microsoft's senior director of SharePoint product management recently said that they were carefully studying the opportunities of social networking technologies for enterprise collaboration and Microsoft's approach will be to increase enterprise social features in SharePoint. Looks like SharePoint is really in crisis.