Teamviewer vs Zoho Assist

June 19, 2023 | Author: Michael Stromann
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Teamviewer
TeamViewer connects to any PC or server around the world within a few seconds. You can remote control your partner's PC as if you were sitting right in front of it.
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Zoho Assist
Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe, as long as they are hooked to the internet, even through firewalls and proxies. Once your customer approves access, control the remote computer as if it were in front of you, provide fast support and impress, without leaving your seat. Moreover, with online remote support you save time and all that money involved in travel.
TeamViewer and Zoho Assist are two remote support and remote access tools that offer different features and capabilities. TeamViewer is a widely recognized and established solution, providing remote access, file transfer, and desktop sharing features. It offers a robust set of tools for IT support, allowing technicians to remotely assist and troubleshoot issues on remote devices. On the other hand, Zoho Assist, a part of the Zoho suite of business applications, offers remote support capabilities along with additional features such as screen sharing, chat support, and unattended access. Zoho Assist is well-suited for small to medium-sized businesses looking for a cost-effective remote support solution with seamless integration into their existing Zoho ecosystem.

See also: Top 10 Remote Support software
Teamviewer vs Zoho Assist in our news:

2017. Zoho Assist teams up with Spiceworks



Zoho Assist, an offering by Zoho providing remote support and remote access solutions, has partnered with Spiceworks, the largest community of IT professionals worldwide. This collaboration expands the array of free online tools accessible to sysadmins, network engineers, and technicians. As part of this initiative, Spiceworks has introduced a free remote support tool, leveraging the power of Zoho Assist. This tool eliminates the need for sign-up or login procedures and allows for instant remote support sessions with just a single click, without requiring any installation on the user's end. Customers can swiftly join the session by entering the provided session code. The connection is established securely over the internet using SSL encryption and functions seamlessly across firewalls and VPNs.


2017. Zoho Assist enables iOS remote access



Unlike Android, iOS has traditionally been challenging to provide remote support for due to the absence of screen sharing capabilities. However, with the release of iOS 11, Apple introduced the game-changing feature of screen sharing, revolutionizing iOS remote support. Today, Zoho Assist has announced the addition of remote customer support for iOS. This means that your customers can effortlessly join your remote support session using their iPhones or iPads. Zoho Assist has been designed to support iOS 11 right from its initial launch. Furthermore, the iOS mobile device support offered by Zoho Assist follows an affordable pricing model, with no limitations on the number of supported devices.


2017. Zoho Assist now allows to remotely connect to Android devices



The remote support application, Zoho Assist, has expanded its capabilities to include support for Android devices. With this updated app, customers can now share their screens in real-time while engaging in live chat during the support session. Notably, if your customer is utilizing a Samsung device, you can even remotely access their device with their consent. Furthermore, if you hold a Zoho Assist Professional license, you can initiate a remote session from any location, offering enhanced flexibility and convenience. This update enhances the capabilities of Zoho Assist, enabling you to deliver high-quality remote support to your customers, irrespective of the device they are using.


2015. Zoho Assist unveiled new customer console and two-way screen sharing for Mac users



The ongoing debate regarding the fate of Java continues, but users of the remote support application Zoho Assist can now join a remote support session on Mac OS without relying on Java. Zoho has introduced the Objective-C based Customer Console specifically designed for Mac users. This console has been meticulously developed by our lead developers at Zoho Assist over several months. With this new solution, you can ensure a seamless and efficient remote support experience while assisting Apple enthusiasts worldwide. The Customer Console is a lightweight application that can be quickly downloaded and run on your customer's Mac. It delivers a fast and intuitive user experience, aligned with the standards of the Mac UI. Furthermore, screen-sharing, previously available on Zoho Assist for Windows OS, is now also accessible on Mac. Simply click on your Technician Console, initiate a quick download, and within seconds, your screen will be shared with your customer.


2014. TeamViewer 10 adds video calls and other new features


Remote support service TeamViewer has launched version 10, which introduces significant performance enhancements, a redesigned user interface, and a range of new features. With this update, you now have the ability to connect with your colleagues using high-quality video and VoIP communication, eliminating the need to initiate a formal meeting. Additionally, you can engage in multi-party conversations simultaneously, and seamlessly share your screen whenever necessary. Furthermore, TeamViewer 10 offers a comprehensive chat history for all your conversations, ensuring that your chats are securely encrypted end-to-end. Administrators can now enforce setting policies, distribute them, and effortlessly manage them through the Management Console. Any modifications made to these policies will be automatically applied to all installations.


2014. TeamViewer integrated with Spiceworks



The remote support tool, TeamViewer, has now been integrated with the IT Help Desk service provided by Spiceworks, an IT community platform. This integration allows users, specifically support agents, to create and join support sessions directly from the Spiceworks help desk. Customers can effortlessly connect with a simple click. The TeamViewer Management Console and TeamViewer client provide an overview of the ongoing Spiceworks sessions. Additionally, connection reports are now included within the corresponding ticket for easy reference. Spiceworks, which boasts a user base of over 5 million IT professionals, serves as a platform for connecting, managing technology environments, and staying updated on the latest technology products and services.


2014. Zoho Assist adds new features, becomes faster, unveils iPad app


According to Zoho, the latest version of their remote support app, Assist, brings sheer delight to IT technicians by significantly enhancing session speed and enabling quick customer participation. The update introduces several new features, including a revamped File Transfer window that allows effortless drag-and-drop file sharing with customers. Additionally, there's a new HTML5-based Technician console available for Mac and Linux, which operates directly within the browser without requiring any installation, making support tasks more convenient. For immediate assistance, Zoho has also introduced a 'Help Me' tab in the console for live chat support. Furthermore, Zoho is launching an iPad app for Zoho Assist, catering to urgent requests, particularly when technicians are on the go. The iPad app grants quick access to remote computers, instant capture of screenshots, seamless switching between multiple monitors, and the ability to invite fellow technicians for assistance.


2013. TeamViewer allows to remotely support mobile users


TeamViewer is widely recognized as one of the most popular remote support applications. It enables support agents to remotely connect to a customer's computer and resolve any issues they may be facing. However, with the increasing use of smartphones and tablets by both customers and employees, there is a growing demand for remote support on these devices as well. To bridge this gap, TeamViewer has recently launched the TeamViewer QuickSupport app for iOS and Android. This app allows support agents to remotely control mobile devices. It is important to note that, while the app offers full remote control capabilities for Android devices, the same level of control is not available for iPhones. When supporting an iPhone user, the support agent can only communicate via chat, transfer files, configure iOS settings (such as email and Wi-Fi), view the dashboard and screenshots (which the user needs to provide). Nevertheless, for Android devices, the support agent can take complete control directly from their computer screen.


2010. Zoho Assist - the new tool for remote support



Zoho (as usuall very quietly) launched the new service Zoho Assist - the solution for remote customer support (primarily useful for software vendors). Of course, it's not the revolutionary service for Zoho because long ago they developed Zoho Meeting - the web-conferencing tool. And Zoho Assist is built on top of it. It works like this: support technician creates an online session and invites customer (via email). The customer clicks on the link in the mail, opens the session in the browser and (in one click) installs the small plugin for remote control. Then the technician can demonstrate his own desktop to customer or remotely control his computer. ***


2009. TeamViewer enhanced its desktop sharing software

TeamViewer, the software solution for online communication and desktop sharing, has recently released an update to its software called TeamViewer 4.1. This new version introduces several valuable features for users with a free TeamViewer account. One notable addition is the ability to establish a single click connection from any window, making it even more convenient to initiate remote sessions. Additionally, TeamViewer 4.1 offers enhanced instant messaging capabilities, particularly for group communication. Users can engage in group chat, allowing multiple partners to share information in real-time. The status updates feature provides visibility into partner availability, ensuring efficient communication. Moreover, the software enables interactive input on shared documents, allowing all parties to collaborate and make changes to the document. With its improved features, such as single window presentation and enhanced chat functionality, TeamViewer 4.1 proves to be an ideal tool for facilitating online collaboration and quick communication among colleagues.

Author: Michael Stromann
Michael is an expert in IT Service Management, IT Security and software development. With his extensive experience as a software developer and active involvement in multiple ERP implementation projects, Michael brings a wealth of practical knowledge to his writings. Having previously worked at SAP, he has honed his expertise and gained a deep understanding of software development and implementation processes. Currently, as a freelance developer, Michael continues to contribute to the IT community by sharing his insights through guest articles published on several IT portals. You can contact Michael by email stromann@liventerprise.com