Enterprise 2.0 News

17.05.2022
Pipedream, an integration platform for building workflows and connecting cloud services, has raised $20 million in a funding. Pipedream allows customers to create workflows with open source connectors to APIs and extensions coded in Node.js, Python, Go or Bash for custom logic. Pipedream is akin to workflow automation platforms like Zapier, Integromat, Workato and MuleSoft — albeit more developer-focused. Any user, customer, or partner can add an integration to the close-sourced portion of the platform, while developers can add proprietary or internal integrations that aren’t intended to be shared with the larger Pipedream community.
17.05.2022
Storyblok, a startup, that has built a headless CMS designed both for technical and non-technical users like marketers to manage content that appears across websites, apps and other digital interfaces for education, commerce, gaming and other kinds of publishers — has raised $47 million, funding that it will use to continue expanding its CMS platform with more functionality. The company’s tools are already used by some others 74,000 companies, including Netflix, Adidas, T-Mobile, Happy Socks and Deliveroo, which collectively have built some 120,000 projects on top of it, including the content across websites that need regular updates, side-quests in games, advertising features in apps and more.
16.05.2022
Supply chain technology companies have risen to prominence during the shortages, promising a solution to a problem that looks unlikely to abate anytime soon. One of these vendors is Keelvar, a Cork, Ireland-based supply chain analytics platform that weighs different sourcing scenarios to guide customers to decisions for their supply chains. Keelvar allows customers to canvass an array of direct and indirect procurement bid information from suppliers and then analyze multiple awarding scenarios based on those criteria and other constraints. (Direct procurement is spending on goods and services that drive tangible profit, whereas indirect procurement is spending on goods and services needed for day-to-day operations.) Using the platform, they can also launch and run new bidding events. Algorithms sort through data on supply chain disruptions and vendors, cleansing it and extracting information before offering recommendations.
16.05.2022
Claravine, a self-described marketing data platform, has raised $16 million in a Series B. Claravine’s product is designed to help enterprises control what flows through their tech stack, especially business intelligence and analytics software, and manage their marketing data standards — the blueprints for defining common formats for data across regions, teams and campaigns. Via an API and integrations with platforms including Adobe Experience Manager and Workfront as well as media platforms like Google Ads, Claravine supports teams in managing parameters of these standards over time.
13.05.2022
Previous year Zoom wanted to buy Five9 to get into customer service. Eventually the deal fell apart, but Zoom’s desire to get into customer service one way or the other didn’t diminish. Earlier this year, the company announced a new customer service solution, which would take advantage of existing Zoom capabilities. By pulling together some existing functions, the company was able to offer a customer service experience inside the Zoom tool set. Now, the company announced plans to extend that by acquiring Solvvy, a nine-year-old startup that concentrates on conversational AI. With Solvvy, the company gets more automation and intelligence and the ability to clear routine questions without having to speak to a person.
13.05.2022
Tidio, a platform that aims to become a one-stop shop for companies corresponding with customers across different channels (e.g., email and SMS) has raises $25M. Leveraging a combination of live chat apps and AI-powered chatbots, as well as analytics, Tidio attempts to scale customer service operations even at small companies without the benefit of dedicated staff. Customer service automation platforms like Tidio aren’t exactly cutting edge. To name a few, there’s Ultimate.ai, a data-ingesting, bot-builder platform and Ushur, which offers a service for businesses to create AI-based communication flows. Ada also slots into the category — it features chatbots powered by a natural language processing engine.
13.05.2022
Lang.ai, a startup developing a platform that automatically tags customer conversations to resolve service issues ostensibly more quickly, has raised $15M. Lang uses AI to extract concepts from customer requests in existing help desk platforms like Zendesk and Intercom. The no-code product appends incoming messages, including emails and texts, with labels like “Talk to agent,” “Delivery issue” and “Platform question.” Using Lang, companies can visually group concepts identified in customer support data and set up automations that trigger with specific labels (e.g. respond to questions about package deliveries with boilerplate text).
12.05.2022
Zeals, a Tokyo-based startup that lets businesses communicate with their customers via its chat application, has secured $27.2 million. Conversational commerce, a term coined by former Uber employee Chris Messina in 2015, enables online businesses to sell their products and services through messaging and chat apps like WhatsApp and Facebook Messenger. The coronavirus pandemic has fueled messaging apps to be the medium for personal, business or commerce to interact with each other. Zeals currently serves more than 400 enterprises, including Toyota dealerships, Shiseido and NTT Docomo.

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